Cancellation Policy

24-Hour Cancellation Policy At Ren, we’re dedicated to providing a peaceful and seamless experience for everyone who joins our yoga and Pilates classes. To respect the time and energy of our instructors and fellow members, we’ve implemented a 24-hour cancellation policy. Notice Period: Cancellations or rescheduling must be made at least 24 hours before your booked class begins. How to Cancel: Cancellations can be made through our online booking system or by contacting us directly at +27 82 699 9479. If you’re unable to cancel through the platform, please inform us as soon as possible via email or phone. Late Cancellations and No-Shows: Late Cancellations: If you cancel within 24 hours of the class start time, the class fee will be charged, and no refund will be provided. No-Shows: If you do not attend your scheduled class without notice, the full fee will apply. Memberships and Class Packages: For clients with memberships or class packs, a late cancellation or no-show will result in the session being deducted from your balance. Exceptional Circumstances: We understand that life happens. If you have an emergency or unforeseen circumstances, please reach out to us directly. We may consider exceptions on a case-by-case basis. Why This Policy Matters: By honouring this policy, you allow us to maintain small, intimate class sizes and give other clients the opportunity to join when a spot becomes available. Thank you for your cooperation and for helping us create a mindful and respectful space for all. If you have any questions, please don’t hesitate to send us a mail at move@renmovement.co.za.